Legal
Terms & Conditions
Effective date: 22 August 2025
Applies to: thinkagaintattooremoval.com (U.S. website)
1) Acceptance of these Terms
By accessing or using this website (the “Site”), booking an appointment, or contacting us through the Site, you agree to these Terms & Conditions (“Terms”) and our Privacy Policy. If you do not agree, please do not use the Site.
2) Who we are
This Site is operated for Think Again Tattoo Removal (U.S.) (“we”, “us”, “our”). Clinic services are delivered at our U.S. locations by qualified personnel in accordance with clinic policies and applicable law.
- Email: info@thinkagaintattooremoval.com
- Phone: +1 888 985 5399
- Postal (Austin): 3801 S Congress Ave, Austin, TX 78704, United States
- Postal (West Hollywood): 7819 Melrose Ave, Los Angeles, CA 90046, United States
3) Informational only – not medical advice
Content on this Site (text, images, videos, FAQs, before/after photos, pricing, blog posts) is for general information only and is not medical advice. Results vary. Do not rely on the Site for diagnosis or treatment. Always consult a qualified clinician about your individual circumstances. If you are experiencing a medical emergency, call 911.
4) Eligibility & responsible use
You must be at least 18 years old to book or submit information. You agree not to misuse the Site (e.g., attempt to breach security, scrape content at scale, or infringe intellectual property).
5) Appointments, deposits, cancellations
Appointments may be requested via online form, phone, or email. Confirmation is not guaranteed until you receive a written or phone confirmation from us.
- Deposits: If required, deposit terms will be displayed at booking. Unless otherwise stated, deposits are applied to treatment and forfeited for late cancellations or no-shows as set out below.
- Rescheduling/Cancellation Window: Please give at least 24 hours’ notice to cancel or reschedule. Less than 24 hours’ notice, or a no-show, may result in your deposit being forfeited and/or a fee of up to USD $50.
- Late arrivals: Arriving 10+ minutes late may reduce your treatment time or require rescheduling and may incur fees as above.
- Suitability & safety: We reserve the right to refuse or reschedule appointments, including where safety or suitability criteria are not met.
6) Pricing & payments
Prices shown on the Site are indicative only and may change without notice. Final pricing is confirmed in-clinic after assessment (ink, density, colors, placement, skin type, and other factors). Taxes and fees may apply. We accept the payment methods posted at the clinic. Promotional offers are subject to terms listed with the promotion.
7) Results & aftercare
Outcomes differ by individual and tattoo characteristics. Multiple sessions are usually required. Following our aftercare instructions is essential to minimize risks and support optimal clearance. Complications are uncommon but possible; your clinician will discuss risks and alternatives.
8) User content (reviews, messages)
If you submit content (reviews, testimonials, questions), you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content on the Site and our marketing channels, subject to our Privacy Policy. Do not submit content that is unlawful, defamatory, or infringes others’ rights.
9) Accounts & communications
If you create an account or provide contact details, you are responsible for keeping them accurate and secure. By providing your email/phone, you consent to receive messages about your appointments and services (you may opt out of marketing messages at any time).
10) SMS consent (TCPA)
By providing a mobile number and opting to receive texts, you agree to receive recurring automated and/or non-automated SMS messages related to appointments, reminders, and marketing. Consent is not a condition of purchase. Message & data rates may apply. Message frequency varies. Text STOP to opt out; text HELP for help. Carriers are not liable for delayed or undelivered messages. Your mobile information will be handled per our Privacy Policy.
11) Photo / video consent (before & after)
We may request your written permission to capture and use images/videos of your treatment results for training and marketing. We will not publish identifiable images without your consent. You may withdraw consent for future use at any time by contacting us; withdrawal does not affect prior uses already published or produced in reliance on your consent.
12) Gift cards, credits & refunds
- Gift cards / prepaid credit may be redeemed for services at participating U.S. clinics and are not redeemable for cash except as required by law. Treat as cash; lost or stolen cards will not be replaced.
- Expiration & fees: Where prohibited by law (e.g., California), gift cards do not expire and no dormancy fees apply. Elsewhere, cards will not expire earlier than permitted by applicable law.
- Refunds: Except as required by law, services already rendered are non-refundable. For package purchases, unused sessions may be refunded or credited at our discretion minus any promotional or per-visit discounts already applied.
13) Intellectual property
All Site content is owned by us or our licensors and protected by IP laws. “Think Again Tattoo Removal,” our logos, graphics, text, design, and software are protected marks or works. You may not copy, modify, distribute, or create derivatives without our prior written permission, except as permitted by law (e.g., fair use).
14) Third-party services & links
The Site may link to third-party sites (e.g., Google Maps, social platforms). We do not control or endorse third-party content or policies. Your use of third-party services is at your own risk and subject to their terms.
15) Accessibility
We aim to comply with WCAG 2.2 Level AA and improve accessibility over time. See our Accessibility Statement for details and ways to request assistance.
16) Privacy
Your use of the Site is subject to our Privacy Policy, which describes how we collect, use, and safeguard information. Clinical intake forms and in-person services may involve additional notices and consents.
17) Disclaimers
THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.
18) Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE SHALL NOT EXCEED USD $100. THESE LIMITATIONS DO NOT LIMIT LIABILITY THAT CANNOT LAWFULLY BE LIMITED.
19) Indemnification
You agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Site.
20) Arbitration agreement & class-action waiver
Please read this section carefully. It affects your legal rights.
- Arbitration: You and we agree to resolve any dispute or claim arising from or relating to the Site or these Terms through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that you may assert claims in small claims court if eligible.
- Class waiver: You and we waive any right to a jury trial and to participate in a class action. Arbitration shall be conducted on an individual basis only.
- Opt-out: You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@thinkagaintattooremoval.com with the subject “Arbitration Opt-Out” and your name and contact information. Opting out will not affect other provisions of these Terms.
- Location & fees: Unless you and we agree otherwise, the arbitration (or small-claims action) will occur in the county of your residence. AAA rules on consumer fees apply. The arbitrator may award individual relief only.
- Severability: If the class-action waiver is found unenforceable, this arbitration agreement shall be unenforceable, and the dispute will proceed in court.
21) Governing law; venue
These Terms are governed by the laws of the State of Texas without regard to conflict-of-law rules for Site use generally. For disputes arising solely from services rendered in California, California law governs to the extent required, and venue for any non-arbitrable claims shall be in Los Angeles County, California; otherwise, venue lies in Travis County, Texas. The foregoing is subject to the Arbitration agreement above.
22) California consumer notice
Under Cal. Civ. Code §1789.3, California users are entitled to the following consumer rights notice: If you have a complaint regarding the Site, you may contact us at info@thinkagaintattooremoval.com. You may also contact the Consumer Information Center of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or (800) 952-5210.
23) Changes to the Site and to these Terms
We may update the Site or these Terms at any time. The updated Terms will be posted here with a new effective date. Continuing to use the Site after changes means you accept the updated Terms.
24) Contact us
Email: info@thinkagaintattooremoval.com | Phone: +1 888 985 5399
Privacy Policy
Effective date: 22 August 2025
Applies to: thinkagaintattooremoval.com (U.S. website)
This Privacy Policy explains how we collect, use, and share personal information when you visit our Site or communicate with us. This Policy does not govern in-clinic medical records; those are addressed by clinic-specific notices and applicable law.
1) Information we collect
Information you provide: name, contact details (email, phone), appointment details, messages, preferences, reviews/testimonials, and any other information you submit.
Automatic data: IP address, device/browser type, pages viewed, referring/exit pages, timestamps, approximate location, and similar usage data via cookies, pixels, and analytics tools.
From third parties: ad networks, analytics providers, scheduling/payment vendors, and social platforms where you engage with us.
2) How we use information
- Provide, operate, and improve the Site and services.
- Schedule and manage appointments; send confirmations and reminders.
- Respond to inquiries and provide customer support.
- Personalize content and measure marketing performance.
- Send promotional messages where permitted; you may opt out at any time.
- Detect, prevent, and address fraud or security issues; comply with law.
3) Cookies and tracking
We use cookies and similar technologies for essential Site functions, analytics, and advertising. You can control cookies via your browser settings and, where offered, our cookie preferences tools. Blocking cookies may affect Site functionality.
4) Sharing of information
We may share information with:
- Service providers (hosting, analytics, scheduling, payment processing, email/SMS, security) under contracts that limit their use of your data to providing services to us.
- Advertising/analytics partners to measure campaigns and deliver ads (you can opt out as described below).
- Legal and safety purposes (comply with law, respond to lawful requests, protect rights/safety).
- Business transfers (e.g., merger, acquisition) where data may be transferred as part of the transaction.
We do not sell personal information in the conventional sense. For California residents, certain sharing for cross-context behavioral advertising may be considered a “sale” or “sharing”; see your rights below.
5) Marketing communications & SMS
You can opt out of marketing emails at any time via the unsubscribe link. For SMS: text STOP to opt out; HELP for help. Message & data rates may apply. See “SMS consent (TCPA)” in our Terms.
6) Your privacy choices
- Email & SMS: opt out using methods above.
- Analytics/ads cookies: adjust browser settings and available cookie preference tools.
- Do Not Track: Our Site does not respond to DNT signals.
7) U.S. state privacy rights (including California)
Depending on where you live, you may have rights to:
- Know/access the categories and specific pieces of personal information we collected about you.
- Delete personal information, subject to exceptions.
- Correct inaccurate information.
- Opt out of the sale or sharing of personal information (for cross-context behavioral advertising).
- Limit use/disclosure of sensitive personal information (where applicable).
- Non-discrimination for exercising your rights.
To exercise rights, email privacy@thinkagaintattooremoval.com with “Privacy Request” in the subject and tell us your state of residence. We will verify your request. You may designate an authorized agent where permitted by law.
California: You may also opt out of “sale” or “sharing” of personal information related to advertising by using cookie controls and/or emailing us. We will honor Global Privacy Control (GPC) signals where required.
8) Children
The Site is not intended for children under 13 and we do not knowingly collect personal information from them. If you believe a child under 13 provided information, contact us to delete it.
9) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure. Please use strong passwords and caution online.
10) Data retention
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and purpose.
11) International visitors
This Site is intended for U.S. users. If you access it from outside the U.S., you consent to the processing and storage of your information in the United States, where laws may differ from those in your country.
12) HIPAA & clinical data
This Policy addresses website and marketing data. If and where we act as a HIPAA-covered entity or business associate, your protected health information (PHI) will be handled according to our Notice of Privacy Practices available in clinic. Do not submit sensitive medical information via general Site forms.
13) Third-party sites
Links to third-party websites and services are provided for convenience. We are not responsible for their content or privacy practices. Review their policies before providing information.
14) Changes to this Policy
We may update this Policy from time to time. The updated Policy will be posted with a new effective date. Your continued use of the Site after changes means you accept the updated Policy.
15) Contact us
- Email: privacy@thinkagaintattooremoval.com
- Mail: Privacy Officer, Think Again Tattoo Removal (U.S.), 3801 S Congress Ave, Austin, TX 78704, United States
- Phone: +1 888 985 5399
This template is provided for general informational purposes and should be reviewed by your legal counsel to ensure compliance with your specific operations and applicable law.